Pengaruh Penggunaan QRIS Sebagai Alat Pembayaran Terhadap Kepuasan Nasabah

Authors

  • Wildan Adinata Universitas Islam Negeri Sultan Maulana Hasanuddin Banten
  • Elvira Rusylda Universitas Islam Negeri Sultan Maulana Hasanuddin Banten
  • Meti Universitas Islam Negeri Sultan Maulana Hasanuddin Banten
  • Henny Saraswati Universitas Islam Negeri Sultan Maulana Hasanuddin Banten
  • Wahyu Hidayat Universitas Islam Negeri Sultan Maulana Hasanuddin Banten

Keywords:

Knowledge, Benefits, Risks, QRIS

Abstract

Payment methods usage has advanced significantly. In an effort to limit the spread of the Covid-19 virus, which may attach to paper money as a method of payment, this research incorporates the use of digital payment instruments that aid and speed up the payment process as well as help eliminate physical contact. The Indonesian Quick Responsse Code Standard (QRIS), also known as the national QR code standard in Indonesia, was introduced by Bank Indonesia as a QR code payment method. Making payments to different merchants like LinkAja, Gopay, OVO, DANA, ShopeePay, and others is made much easier by using a single E-Wallet. This payment method may be used and integrated with software that makes use of the QRIS Interactive Open API Platform and is practical, efficient, and available in both physical and digital form. This study, which evaluates the impact of adopting QRIS as a form of payment on customer satisfaction, was carried out quantitatively by distributing questionnaires. The results of the study demonstrate that service quality has a favorable and substantial influence.

References

Benu, Y. S. I. P. Et Al. (2020) Human Resource Management (Hrm) In Industry 5.0. Yogyakarta: Zahir Publishing.

Faradannisa, M. And Supriyanto, A (2022) ‘Kepuasan Pelanggan Ditinjau Dari Store Atmosphere, Kualitas Produk, Kualitas Pelayanan Dan Etika Bisnis Islam’, Tawazun: Jurnal …. Available At: Http://E-Jurnal.Staiattanwir.Ac.Id/Index.Php/Jes/Article/View/216.

Harahap, H. A. (2021) ‘Pengaruh Penerapan Quick Response Code Indonesian Standard (Qris) Terhadap Kepuasan Nasabah Bsi Kc 2 Palangka Raya.’ Iain Palangka Raya.

Kristina, I. A. K. (2022) ‘Determinan Minat Penggunaan Qris (Quick Response Indonesian Standard) Pada Nasabah Bank Pembangunan Daerah Bali Cabang Utama Denpasar.’ Universitas Pendidikan Ganesha.

Lestari, P. I. And Supriyanto, A. (2022b) ‘Keputusan Pembelian Mi Samyang Pada Generasi Z: Ditinjau Dari Labelisasi Halal, Halal Awareness, Harga, Dan Promosi’, Journal Of Current Research In Business And Economics, 1(2), Pp. 12–22.

Mustika, D. And Dariati, A. M. (2022) ‘Pengaruh Kualitas Layanan Mobile Banking Terhadap Kepuasan Nasabah Bank Syariah Indonesia (Bsi) Di Rumah Sakit Thursina’, Finest: Jurnal Riset Dan Pengembangan Ekonomi Islam, 6(1), Pp. 79–97.

Nafira, S. And Supriyanto, A. (2022) ‘Keputusan Pembelian Ditinjau Dari Electronic Word Of Mouth , Impulse Buying , Brand Image Dan Label Halal Produk Msglow Pada Generasi Millennial Dan Igeneration’, Jurnal Bansi (Bisnis, Manajemen Dan Akuntasi), 2(1), Pp. 22–30.

Nurdina, N. (2021) ‘Pengaruh Kualitas Layanan Dan Kualitas Produk Terhadap Kepuasan Nasabah (Studi Kasus Di Pt Bank Mandiri Jakarta)”.’, Journal Of Economics And Business Ubs, 10(2), Pp. 159–168.

Pranantha, E. Y. (2021) ‘Pengaruh Kualitas Layanan Dan Fitur Produk Bsi Mobile Terhadap Kepuasan Nasabah Bank Syariah Indonesia Di Kabupaten Sleman.’ Universitas Islam Indonesia.

Rafy, R. A. (2021) ‘Evaluasi Kepuasan Nasabah Terhadap Program Qris Pada Bank Nagari Kcp. Pasar Bawah.’ Universitas Andalas.

Rahmathunnisa, R. (2023) ‘Pengaruh Kemudahan Penggunaan, Manfaat Dan Risiko Pengguna Qris Terhadap Kepuasan Nasabah Bank Syariah Indonesia Kc Banjarmasin A. Yani 1 Dengan Religiusitas Sebagai Variabel Moderasi.’ Ekonomi Dan Bisnis Islam.

Silalahi, P. R., Tambunan, K. And Batubara, T. R. (2022) ‘Dampak Penggunaan Qris Terhadap Kepuasan Konsumen Sebagai Alat Transaksi’, Ulil Albab: Jurnal Ilmiah Multidisiplin, 1(2), Pp. 122–128.

Supriyanto, A. (2021) ‘Pertumbuhan Bisnis Online Mahasiswa Melalui Sosial Media Pada Masa Pandemi Covid-19’, Al-Kharaj: Journal Of Islamic Economic And Business, 3(2), Pp. 15–30. Doi: 10.24256/Kharaj.V3i2.2386.

Supriyanto, A. (2022) ‘Pelatihan Digital Marketing Pada Umkm Uliq Food Di Kecamatan Bae Kabupaten Kudus’, Journal Of Community Service And Empowerment (Jcse), 3(1), Pp. 38–46. Doi: 10.32639/Jcse.V3i1.80.

Supriyanto, A. Et Al. (2023) ‘Penjualan Melalui Tiktok Shop Dan Shopee : Menguntungkan Yang Mana ?’, Business: Scientific Journal Of Business And Entrepreneurship, 1, Pp. 1–16. Available At: Https://Journal.Csspublishing.Com/Index.Php/Business/Article/View/43/16.

Supriyanto, A. And Permatasari, R. D. (2022) ‘Kesuksesan Muslimah Pelaku Umkm : Peran Dimensi Entrepreneurial Orientation’, 10, Pp. 267–286.

Supriyanto, A. And Rosmalia, V. (2021) ‘Pemanfaatan Social Media Sebagai Pemasaran Bisnis Di Era Society 5.0’, Janaka …, 02(02), Pp. 55–65. Available At: Http://Ejournal.Lppm-Stieatmabhakti.Id/Index.Php/Janaka/Article/View/215.

Supriyanto Agus (2022) ‘Peran Nilai-Nilai Islami Dalam Kewirausahaan Untuk Menunjang Sebuah Kinerja Bisnis’, El-Hekam: Journal Of Islamic Studies, 7(1), Pp. 69–82.

Tanjung, B. J. And Nugraha, I. C. (2022) ‘Pengaruh Kemudahan Perbankan Elektronik Terhadap Kepuasan Nasabah Pt Bca Kantor Cabang Hasyim Ashari’, Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan, 1(1), pp. 70–81.

Downloads

viewed

Abstract viewed : 2878 times

Published

2023-05-27

How to Cite

Adinata, W., Rusylda, E., Meti, Saraswati, H., & Hidayat, W. (2023). Pengaruh Penggunaan QRIS Sebagai Alat Pembayaran Terhadap Kepuasan Nasabah. BUSINESS: Scientific Journal of Business and Entrepreneurship, 1(2), 94–108. Retrieved from https://journal.csspublishing.com/index.php/business/article/view/86

Issue

Vol. 1 No. 2 (2023): BUSINESS 2023

Section

Articles

License

Copyright (c) 2023 elvirarsyld naisya, meti, wildan

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.