Optimalisasi Pelayanan Peserta melalui Pemanfaatan Aplikasi Jamsostek Mobile (JMO) di BPJS Ketenagakerjaan KCP Ponorogo

Abstract

Digital transformation in public services has encouraged BPJS Ketenagakerjaan to introduce the Jamsostek Mobile (JMO) application as a technology-based service innovation, particularly for submitting Old Age Security (JHT) claims. This community service activity aims to optimize the utilization of the JMO application at BPJS Ketenagakerjaan KCP Ponorogo through an educational and participatory approach. The implementation methods include participatory observation, direct guidance to participants, socialization and training on the use of the JMO application, as well as monitoring and evaluation. The results indicate a significant increase in participants’ understanding of using the JMO application, from 28% to 80%. Furthermore, the JHT claim submission process became more efficient, with completion time reduced from 10–15 working days to 1–3 working days, and the number of participants actively using the JMO application increased from 25% to 65%. This activity demonstrates that education, guidance, and active involvement of BPJS Ketenagakerjaan staff play a crucial role in enhancing digital literacy and the quality of services for participants. Nevertheless, challenges related to limited internet access and digital literacy still require attention through continuous socialization and the strengthening of digital infrastructure.