Optimalisasi Sistem Face Recognition Dalam Meningkatkan Kualitas Layanan Penumpang di Stasiun Surabaya Pasar Turi

Abstract

This community service program aims to optimize the implementation of face recognition technology to enhance the quality of passenger services at Surabaya Pasar Turi Station of PT Kereta Api Indonesia (Persero). The program activities include training station staff in the use of the face recognition system, providing direct assistance during the passenger boarding process, as well as conducting socialization and digital literacy education for service users. The results indicate that face recognition technology is able to accelerate the boarding process, reduce queues, and improve passenger comfort and security. Several challenges were identified during the implementation, including technical disruptions of the equipment, limited digital literacy among some passengers, and concerns related to personal data protection. To address these issues, the program proposes improvements in technological infrastructure, standardization of operational procedures, system integration, and strengthening of human resource competencies. This program makes a tangible contribution to enhancing service efficiency, security, and digitally based passenger experience, while also fostering the readiness of both users and station staff to adapt to the transformation of modern transportation services.